Terms & Conditions

Terms and Conditions

Prices Goods are invoiced in pounds (£) sterling at the price prevailing at the time you place your order.

Delivery charges will be added to the price of the goods purchased so that the on-line order form shows the total charges which we will debit. The prices indicated apply only to on-line purchases and are not indicative of the price of identical goods purchased by any other means. We reserve the right to amend any prices without any prior notice and to end any promotion at any time. We reserve the right to add or withdraw any item at any time.

Kingdom Kreationstry to ensure that all prices displayed are correct and within the company’s pricing structure. In the event that an incorrect price is advertised, we shall amend such price upon notification. We are under no obligation to supply any product that is priced incorrectly.

Orders

Kingdom Kreationswill send you an email to acknowledge receipt of your order. Receipt of your credit or debit card details and debit of payments does not constitute our acceptance of your order.

Our acceptance of your order takes place upon dispatch of the goods to you at which point the purchase contract is made. We reserve the right to decline your order for any reason whatsoever and to refuse bulk orders. If we do so we will contact you and will refund in full such payments which have been made in relation to the cancelled/declined order.

Where a choice of design is available we reserve the right to supply alternative product due to stock availability. We will however always endeavour to contact and advise in this circumstance.

Please note that we do not consider any dent/crush or imperfection to any packaging or display box as legitimate cause for a credit to be issued. In the event of damaged outer packaging and display boxes, Kingdom Kreationsreserves the right to issue a credit or refund for up to a maximum of 10% of the product value.

When we pick and process orders we endeavour to ensure that the best box/packaging available is picked and sent out.

Unless the actual product is damaged then no claim will be entertained for damage to the product box/packaging.

We always pack orders using plenty of shredded packing material to alleviate damages in transit but ultimately cannot be held responsible for damage to product boxes/packaging.

Credit Card Payments

We accept debit or credit card payments over the phone.

Liability.

To the fullest extent permitted by law we will not be liable to you or any third party for any: loss of business, loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and/or loss of data; and/or any other loss or damage which does not result directly from the actions of Kingdom Kreations, its sub-contractors or agents; and which arises out of or is related to your purchase of goods via the Website.

In any event our liability to you in connection with any order will not exceed the total price charged for the goods purchased. Nothing in these Product Terms and Conditions excludes our liability for personal injury or death caused by our negligence.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Kingdom Kreationsdisclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

Kingdom Kreationsdoes not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.

Kingdom Kreationsdoes not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Typographical Errors

In the event that a Kingdom Kreationsproduct is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price.

Kingdom Kreationsreserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Kingdom Kreationsshall issue a credit to your credit card account in the amount of the incorrect price.

Description of products

We endeavour to describe our products clearly and correctly and use stock photos to show that product. Sometimes the photo will not show all colour/size/shape and assorted designs for all the product options. I.e., A product might be available in four colours but the stock photo shows only one item in one colour. If this item is ordered then we reserve the right to supply that item in any of the colours available as stock availability allows./p>

Sometimes an error may be made in the description of a product. This is unfortunate and we try very hard to keep such errors to a minimum. Should this happen Kingdom Kreationswill refund in full for that item only on it’s return to us in an unused and re-sellable condition and in it’s original undamaged packaging.

Out of Stock Products

Kingdom Kreations make/ create most products. However, we may use blanks and these can sometimes be out of stock from our suppliers. If this happens we will notify you and let you know the time it will take to receive and make your order.

Returns / Re-stocking / Cancelled Orders

We endeavour to process and dispatch all orders within 2 – 3 weeks as we work on a Make to Order (MOD) strategy due to warehousing capacity. However, if we are waiting for supplies, this may take longer and we will notify you if the order isn’t ready by the time

If the customer is not able to receive and sign for the delivery then the couriers will attempt a re-delivery the following business day or instructions to collect from a local depot. Should an order be returned to us by the couriers due to the customer not accepting the delivery or being absent when the delivery attempts have taken place and the order is subsequently returned to us then we reserve the right to charge the courier return fee and an additional re-stocking charge of 10% of the net order value or £20 (whichever is the greater).

Should an order be picked and packed ready for dispatch and then cancelled by the customer we reserve the right to charge 10% of the net order value or £20 (whichever is the greater). These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process.

Should any item returned to us as purported to be in a faulty condition be deemed to be in a good and saleable condition during any subsequent quality control checks, then this may also be subject to a restocking fee of 10% of the net product(s) value or £20 (whichever is the greater). Please note that no returns are accepted on goods unless faulty and unless Kingdom Kreationshas been notified in writing of these faults within 72 hours of delivery of order.

We reserve the right to collect any products that are damaged or faulty or are included as part of a claim. Collection may be authourised via one of our courier partners, and a refund may not be issued until the product has arrived back to our warehouse and has been checked in. Please be aware that a refund can take up to 21 days to process.

Paying VAT from an EU country

Please ensure you apply for a EORI number before your order from us from your country. We will not be taking VAT payments for your orders. Instead, this will be payable upon arrival to your local customs authority or to our customs agent, Parcelforce

Our customs agent will contact you via email to request that the required amount of VAT. Your order will not be delivered to you until this has been paid.

It is important that you pay this as quickly as possible.

It is also imperative that you provide us with your correct email address to avoid any issues with communication.

We must stress that any unclaimed orders, or any orders where the required VAT is not paid within the allotted time, may be returned to us here in the UK.

If an order is unclaimed or unpaid and is returned to us, unfortunately we will incur significant return charges by the courier and will only be able to refund you for the cost of the items themselves. We reserve the right to withhold the original shipping charge paid, and also to deduct a return fee equivalent to 50% of the original shipping cost paid.

Please be aware that you are solely responsible for ensuring that the EORI number you submit to us is correct and valid. For any orders returned to the UK due to an invalid EORI number the above return charges may also apply.

Damaged/Faulty Products

All claims for damaged or faulty goods must be made in writing (email) within 72 hours of receipt of products. Please be aware that any claim submitted more than 3 days (72 hours) after you have taken delivery of your order cannot be considered.

Please note that all credit notes that are not used within twelve calendar months from the date of issue are no longer valid. Any expired credit notes will be wiped from the customer account and are no longer useable, redeemable or refundable.

These terms and conditions, or any part of them, may be terminated by Kingdom Kreationswithout notice at any time, for any reason.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the United Kingdom, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site shall be in the United Kingdom.

Any cause of action or claim you may have with respect to the site must be commenced within one (1) year after the claim or cause of action arises.

Kingdom Kreationsfailure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions.

Deliveries

UK MAINLAND (England, Wales and Scotland (excluding Highlands))

Order Value | Delivery Cost (exVAT).
Under £20 | Currently Unavailable
£20 to £100 | £12.50
Over £100 | Free Delivery

Customs and Importing

When ordering for delivery overseas, you may be subject to import duties and taxes which are levied once a shipment reaches your Country.

These and any other additional charges are the responsibility of the customer and must be borne by you.

Customs clearance and policies vary widely throughout the World so, please ensure that you are compliant with any regulatory requirements as you are deemed to be the importer and must comply with any laws and regulations of the country in which you receive the goods.

Please contact your local Customs office for further information.